Contents
- Who We Are
- Scope of This Policy
- Information We Collect
- How We Receive Information
- Why We Use Information
- Legal Bases for Processing
- Manufacturing and Design Data
- Cookies and Similar Technologies
- Sharing With Partners and Suppliers
- International Transfers
- Retention of Records
- Security Measures
- Your Privacy Rights
- Privacy for Children
- Marketing and Business Contact
- Third Party Links
- Automated Decision Making
- Data Breach Response
- Changes to This Policy
- How to Contact the Desk
1. Who We Are
This website is operated by Hongkong Just Now Industry Limited, a company established in Hong Kong and located at Rm 704 7/F Tower A New Mandarin Plaza, 14 Science Museum Rd, Tsim Sha Tsui East, Hong Kong - 999077, Hong Kong (HK). The website and the associated rush coordination service are presented under the developer name Just Now Ind. The developer name Just Now Ind is the working label used for the digital properties of the company, including www.justnowind.buzz, and it appears here so that visitors can connect this policy with the site they are reading.
Hongkong Just Now Industry Limited coordinates rush order manufacturing for computer integrated systems design and related technical work. In the course of that coordination the company receives business contact details, drawings, models, inspection records, shipping details and correspondence from clients and prospective clients. This policy explains what the company collects, why it is collected, how long it is kept and what choices a person has.
Where this policy refers to the company or to we, the reference is to Hongkong Just Now Industry Limited. Where it refers to a visitor, a client, a program or a user, the reference is to the person or organisation interacting with the website or the desk. The terms of this policy are written in ordinary language, and any question about them can be sent to the address listed at the end of this document.
2. Scope of This Policy
This policy covers personal information processed through the website, through email sent to the company, through telephone contact with the rush desk and through the coordination of manufacturing work. It applies to clients, prospective clients, suppliers, manufacturing partners, couriers, freight forwarders and visitors who browse the site without making contact.
The policy does not cover the practices of third parties who operate their own websites, including the forwarders, inspection services or payment providers that a program may use directly. Those parties publish their own privacy notices, and the company encourages every program to read them before sharing information through those channels.
Where a client is an organisation, the company may process personal information about individual employees of that organisation, such as a program engineer, a buyer or a shipping contact. The protections in this policy apply to that personal information in the same way they apply to an individual client.
3. Information We Collect
The company collects information that a person chooses to provide, together with a limited amount of technical information that is generated automatically when the website is used. The categories are described below.
3.1 Contact and Identity Information
This includes a name, a job title, an organisation name, an email address, a telephone number, a postal address and, where a program provides one, a shipping address. It also includes any name a person uses in correspondence and any reference number a program uses to identify a purchase order or a project.
3.2 Project and Manufacturing Information
This includes drawings, computer models, material callouts, tolerance notes, quantities, delivery dates, inspection records, sample reports, tool condition notes and the written correspondence that accompanies a rush order. Some of this material may be commercially sensitive, and it is treated as confidential rather than as ordinary personal information, even where it carries the name of an individual engineer.
3.3 Transaction and Billing Information
This includes quotations accepted by a program, invoices issued, payment references, bank transfer references and any billing contact details. The company does not store full payment card numbers on the website. Where card payment is arranged, it is handled through a payment service that operates under its own privacy notice.
3.4 Correspondence
This includes emails, messages sent through the contact form, notes taken during telephone calls, and the attachments that accompany them. Correspondence is retained so that a program, a supplier or the company can reconstruct what was agreed about a job.
3.5 Technical Information
When a visitor loads the website, the hosting service may record an internet protocol address, a browser type and version, an operating system, a referring page, the pages visited and the time of the visit. This information is used to keep the site available and to understand which pages are useful. It is not used to build a profile of an individual visitor for advertising purposes.
4. How We Receive Information
Most information reaches the company directly. A person sends an email to orders@justnowind.buzz, submits the contact form, places a telephone call to +15514199304 or hands over a drawing package during a meeting or a site visit. Each of these channels is treated with the same care and is read by a coordinator at the rush desk.
Some information reaches the company indirectly. A manufacturing partner may send an inspection report that names the engineer who approved a drawing. A forwarder may send a booking confirmation that names the receiving contact at a client site. A payment provider may send a confirmation that includes a billing contact. The company collects this information only where it is needed to coordinate the work and not for any wider purpose.
Where a person provides information about another person, for example a shipping contact at a client site, the company asks that the provider has the authority to share it and that the individual concerned understands why the information is being passed to the desk.
5. Why We Use Information
The company uses personal information for a small number of purposes that are tied directly to the rush coordination service. Each purpose is described below, and the company does not use the information for an unrelated purpose without a clear reason and, where the law requires it, a fresh basis.
5.1 Answering a Request
A rush request must be read, clarified and answered. The company uses contact details and project information to check the drawing revision, ask questions about material or finish, and prepare a quotation that states its assumptions.
5.2 Coordinating a Confirmed Job
Once a slot is confirmed, the company uses the information to brief a manufacturing partner, order tooling, arrange sampling, schedule inspection, book freight and keep the program informed about progress and any deviation.
5.3 Invoicing and Accounting
The company uses billing information to issue invoices, match payments and maintain the accounting records that a company registered in Hong Kong is required to keep.
5.4 Service Improvement
The company reviews aggregate information about how the website is used and about the types of request that reach the desk. This review helps improve the clarity of the site and the speed of the desk, and it is carried out on summarised data wherever possible.
5.5 Legal and Safety Obligations
The company may use or disclose information where it is necessary to meet a legal obligation, to respond to a lawful request from an authority, to enforce its terms of service, or to protect the safety and property of the company, its partners and its clients.
6. Legal Bases for Processing
Where the law of a jurisdiction requires a legal basis for processing personal information, the company relies on one or more of the following bases.
- Contract. Processing is necessary to take steps at the request of a program before entering a contract, or to perform a contract that has already been agreed.
- Legitimate interests. Processing is necessary for the legitimate interests of the company in running a rush coordination desk, provided those interests are not outweighed by the rights of the individual concerned.
- Consent. Where a person has given a clear and specific consent, for example to receive occasional business updates, processing rests on that consent, which can be withdrawn at any time.
- Legal obligation. Processing is necessary to comply with a legal requirement, including tax and company record keeping.
Where a person withdraws consent, the withdrawal does not affect processing that took place before the withdrawal, and it does not affect processing that rests on another legal basis. A request to withdraw consent can be sent to the contact address at the end of this policy.
7. Manufacturing and Design Data
The company treats drawings, models, tool design files, inspection programs and process notes as confidential business information. Access is limited to the coordinator responsible for a program, the partner staff who must see the file to do the work, and the inspection staff who must measure the output. The company does not publish, sell or license a client design.
Where a design file is shared with a manufacturing partner, the company sends only the revision that is required for the job and records the transmission. Partner agreements require that files are stored on access controlled systems, are not reused for another client, and are deleted or returned when the engagement ends.
A program may ask the company to delete design files after a run is complete. The company will normally agree, provided that it can retain the inspection record and the invoice needed for accounting and quality traceability. The retained record carries the revision identifier and the measured result, not the full design file.
Where a program sends a physical sample, a tool or a prototype, the item is logged on arrival, stored in a labeled location and returned or disposed of according to a written instruction. Items that are not claimed after a reasonable period are handled under the terms of service.
10. International Transfers
Hongkong Just Now Industry Limited operates from Hong Kong and coordinates work that frequently crosses borders. A drawing may be reviewed by a coordinator in Hong Kong, cut at a partner facility in another economy, inspected at a second facility and shipped to a client site in a third. Personal information, such as the name and email address of a program engineer, may therefore be transferred between economies as part of the coordination.
Where information is transferred, the company takes reasonable steps to ensure that the recipient is bound by confidentiality and by a level of protection that is comparable to the protection described in this policy. Where the law of a destination requires a specific safeguard, such as a contractual clause, the company will put that safeguard in place before the transfer.
A program that has a concern about a particular destination can raise it with the desk before a job is confirmed. The company will explain which parties are likely to receive information and will consider whether an alternative route can be arranged.
11. Retention of Records
The company keeps personal information only for as long as it is needed for the purpose for which it was collected, or for as long as the law requires. The periods below describe the general practice, and a specific engagement may require a different period where a contract or a legal requirement sets one.
11.1 Enquiries That Do Not Become Jobs
An enquiry that does not lead to a confirmed slot is retained for a limited period so that the company can answer a follow up question and so that it does not ask a program to resend a file it has already provided. After that period the enquiry and its attachments are deleted.
11.2 Confirmed Engagements
Records for a confirmed engagement, including the drawing revision, the inspection result, the shipping record and the invoice, are kept for the period required for accounting and for quality traceability. This is the period during which a program may need to prove what was run and how it was measured.
11.3 Correspondence
Email and call notes are kept with the engagement record. Where a person asks for deletion of correspondence that is not required for accounting or traceability, the company will remove it, subject to any legal hold that applies.
11.4 Website Logs
Technical logs generated by the hosting service are kept for a short operational period and are then discarded. They are not retained for profiling.
12. Security Measures
The company applies technical and organisational measures that are appropriate to the sensitivity of the information it holds. Access to the desk systems is limited to named staff, each with an individual account. Design files and inspection records are held on a restricted drive. Correspondence is held in an account protected by a strong password and by a second authentication step where the provider supports it.
Physical records, such as a signed inspection sheet or a packing list, are kept in the desk office at Rm 704 7/F Tower A New Mandarin Plaza and are accessible only during staffed hours. Samples and tools are logged on arrival and stored in a labeled location.
Staff are briefed on the confidentiality of design files and on the correct handling of personal information. A coordinator who leaves the desk has their access removed on the final working day. Partner staff are bound by written confidentiality commitments, and the company reviews those commitments when an engagement begins.
No system is perfectly secure. If a person suspects that information has been exposed, they should contact the desk immediately through the address at the end of this policy so that the company can investigate and take the response described in the breach section below.
13. Your Privacy Rights
Subject to the law that applies to a particular person, the company recognises the following rights in relation to personal information. A request can be sent by email to orders@justnowind.buzz, and the company will respond within a reasonable period, normally within thirty days.
- Access. A person may ask what personal information the company holds about them and receive a copy.
- Correction. A person may ask that inaccurate or incomplete information be corrected.
- Deletion. A person may ask that information be deleted where there is no continuing need for it and no legal requirement to keep it.
- Restriction. A person may ask that processing be limited while a dispute about accuracy or use is resolved.
- Objection. A person may object to processing that rests on the legitimate interests of the company.
- Portability. Where the law provides it, a person may ask for information in a structured and commonly used format.
- Withdrawal of consent. Where processing rests on consent, that consent may be withdrawn at any time.
To protect the information, the company may ask for enough detail to confirm the identity of the person making a request before acting on it. The company will not charge a fee for a reasonable request, although it may decline a request that is manifestly unfounded or excessive and will explain the reason for doing so.
A person who is not satisfied with the response may raise the matter with the privacy authority of the jurisdiction in which they live or work, or with the authority of Hong Kong. The company would prefer the chance to resolve the concern directly first.
14. Privacy for Children
The website and the rush desk are intended for businesses and professional users. They are not directed at children, and the company does not knowingly collect personal information from a child. The services described on the site relate to manufacturing coordination for computer integrated systems, and they are not designed for use by a minor.
If the company learns that it has received personal information about a child without the consent of a parent or guardian, it will delete the information as soon as practicable. A parent or guardian who believes that a child has provided information to the desk may contact orders@justnowind.buzz and ask for its removal.
15. Marketing and Business Contact
The company does not send bulk marketing to a person who has only made an enquiry. Where a program opts in to occasional business updates, the company may send a short note about the desk, such as a change in holiday hours or a new coordination service. Every such note includes a way to stop receiving it, and an opt out is honoured promptly.
Business contact details provided during a job may be used to follow up on the engagement, to ask whether a sample was received, or to confirm that an invoice was settled. These messages are part of the service and are not treated as marketing.
A person may ask at any time to be placed on a do not contact list. The company keeps that request on a short internal record so that it is respected across the desk.
16. Third Party Links
The website may contain a link to a forwarder, a payment provider or an industry resource. A link is provided for convenience and does not mean that the company controls the destination. When a visitor follows a link, the privacy notice of the destination applies, and that notice may differ from this policy.
The company is not responsible for the content or the information practices of a third party site. A visitor who is asked for personal information on another site should read that site privacy notice before providing it. Questions about a third party practice should be sent to that third party.
17. Automated Decision Making
The rush desk does not make automated decisions that produce legal or similarly significant effects for an individual. Slot confirmation, quotation, quality hold disposition and freight booking are all made by a named coordinator who reviews the written record and can explain the decision.
The website may use a simple script to present a page element or to validate a form field. Such a script does not profile a person, does not score a request and does not decide whether a job is accepted. Acceptance is a human decision recorded in correspondence.
Where a program has a question about how a decision was reached, the coordinator who made the decision can explain the assumptions and the underlying record. That explanation is part of the service.
18. Data Breach Response
The company keeps a short written procedure for responding to a suspected breach of personal information. If a coordinator becomes aware of a possible exposure, the desk lead is informed at once and access to the affected system is restricted while the facts are established.
The company assesses what information was involved, who may have received it and what harm could follow. Where a breach is likely to result in a risk to the rights of an individual, the company notifies the affected person without undue delay, describing what happened and what steps are being taken. Where the law requires a notification to an authority, the company makes that notification within the required period.
After an incident the company reviews the cause and changes its practice where necessary. A breach report is kept with the engagement record so that the response can be examined later, and the affected program receives a short written summary of the remedy.
19. Changes to This Policy
The company may update this policy to reflect a change in practice, a new service or a change in the law. When a material change is made, the effective date at the top of the page is updated, and a summary of the change is placed in the company records so that a visitor can ask what changed.
A visitor is encouraged to read this policy when a new engagement begins. The version that applies to an engagement is the version in force on the date the engagement is confirmed, unless the program agrees otherwise in writing.
If a change would affect the handling of design files or the sharing of personal information with a new category of recipient, the company will give the affected program a clear notice before the change is applied to existing work.
20. How to Contact the Desk
Questions about this policy, requests to access or correct personal information, and reports of a suspected breach can be sent to the rush desk of Hongkong Just Now Industry Limited. The desk is located at Rm 704 7/F Tower A New Mandarin Plaza, 14 Science Museum Rd, Tsim Sha Tsui East, Hong Kong - 999077, Hong Kong (HK).
The contact email address is orders@justnowind.buzz and the telephone number is +15514199304. Written contact is preferred for a request that concerns personal information, so that the company has a clear record of what was asked and what was answered.
The desk is staffed on weekdays from 09:00 to 18:00 Hong Kong time. A request that arrives outside those hours is read at the next working session, and an acknowledgement is sent so that the person knows the request has been received.
This Privacy Policy forms part of the terms under which Hongkong Just Now Industry Limited offers its coordination service. The related Terms of Service set out the commercial and operational conditions of an engagement.